Digital Inclusion and Community Resilience: The Mediating Role of Social Value Creation in Social Enterprises
Keywords:
Digital Inclusion, Social Value Creation, Community Resilience, Social EnterpriseAbstract
Digital transformation has created new opportunities for social enterprises to address societal challenges and promote sustainable community development. However, limited empirical evidence exists regarding the mechanisms through which digital inclusion contributes to community resilience in developing countries. This study investigates the effect of digital inclusion on community resilience and examines the mediating role of social value creation among social enterprises in Indonesia. A quantitative research design was employed using data collected from 108 respondents involved in social enterprises across various regions of Indonesia. Data were gathered through a structured questionnaire utilizing a five-point Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that digital inclusion has a significant positive effect on social value creation and community resilience. Social value creation also positively influences community resilience. Furthermore, mediation analysis reveals that social value creation partially mediates the relationship between digital inclusion and community resilience. The findings suggest that access to digital technologies, digital skills, and digital participation enhance the ability of social enterprises to generate social value, which subsequently strengthens the adaptive capacity and resilience of communities. This study contributes to the literature on digital inclusion, social entrepreneurship, and community development by providing empirical evidence from Indonesia. The findings also offer practical implications for policymakers and social enterprise practitioners seeking to leverage digital technologies to maximize social impact and foster resilient communities.
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